SERICIA client services
A little guidance. A warmer welcome.
Discover our approach to Japanese tea and everyday goods, find useful guidance, or get in touch.
Contact our teamOur point of view
SERICIA introduces Japanese tea, textiles, stationery, accessories and small craft to customers around the world. We focus on clear product information, thoughtful quality and everyday value. Editorial imagery expresses our brand; actual products are shown in the collection.
Questions & answers
When can I shop the collection?
Available items appear in the collection. While the preview notice is displayed, the store is being prepared and purchases are not yet available.
Explore the collectionWhere can I find dimensions and care information?
Check the description and details on the product page. If a detail is missing, ask us before ordering; please include the product name or link.
How can I find an existing order?
Use the account link and the email address associated with your order. If you need help, send your order reference through the enquiry form. Never send card details or passwords.
Your account & ordersDelivery & destinations
Availability, delivery charges and delivery estimates depend on the item and destination. Review the published shipping policy before ordering. If information is not yet published, contact us for confirmation.
Delivery terms are being prepared. No delivery date or destination is guaranteed during preview.
Returns & order support
Please review the published returns policy before ordering. For a damaged item or an issue with an existing order, contact us with your order reference and a description of the issue before sending anything back.
Return conditions are being prepared and will be published before sales open.
Legal disclosure / 特定商取引法に基づく表記
Sales terms are being prepared. Before sales open, prices, additional charges, delivery timing and return conditions must be available for review. This preview notice is not a completed legal disclosure.
For a request concerning seller information, select Legal disclosure in the form below. Personal names, residential addresses and private phone numbers are not displayed on this page.
Request seller information privately